Refund policy

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

FAULTY, DAMAGED OR INCORRECT ITEMS
If your item arrives faulty, damaged, or isn't what you ordered or as described, please contact us as soon as possible (ideally within 7 days of delivery) with your order number and photos. We'll arrange a refund, replacement or repair and cover any return shipping.

CHANGE OF MIND
We don't offer refunds or exchanges for change of mind. Please check product dimensions and details before ordering. This does not affect your Australian Consumer Law rights.

CANCELLATIONS
We can cancel an order only if it hasn't been dispatched yet. Contact us as soon as possible.

REFUNDS
Approved refunds go to your original payment method and usually appear within 5–10 business days.

Contact us any time via the Contact page.